FAQ's
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frequently asked questions
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Here you will find common questions from our
customers. If you do not find the answer to your question, please
contact us. |
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Q
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What do I need to get started?
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Call or Email us with your requirements. |
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Q
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What do you actually supply?
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| A |
Everything from Installation of the Satellite
equipment of your choice, a viewing card ( If required )
with the package of your choice. |
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| Q |
Do you supply the New Freesat from the BBC ? |
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| A |
We supply all the Freesat boxes from the Standard
Digital box / To the brilliant High Definition Box and the High
Definition recorder on hard disk drive ( PVR ) Personal Video
recorder ) . |
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Q
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Who do I pay, you or the broadcaster
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You pay us for the equipment, installation and Viewing Card
and the broadcaster for your
monthly subscription.. |
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Q
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How do I pay my subscription?
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By either Mastercard or Visa. |
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Q
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Where am I able to get a signal?
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Anywhere in Europe with appropriate satellite dish
size. |
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Q
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What size dish will i need?
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The dish size varies depending on the
area you are in. customers should contact us to get advise, |
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Q
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What if I need more or less channels?
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Email us including your viewing card number and
package required and your package will be adjusted free of charge
within 24 hours. |
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Q
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So do you look after my account.
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Yes, we handle everything for you. |
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Q
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How long am I committed once I’ve signed up?
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12 months. |
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Q
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What happens if I want to continue after this
time?
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Initially you purchase a Sky Viewing Card from us
which is valid for one year then it is renewable annually. |
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Q
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Can I downgrade my package when I want to ?
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| A |
Just E mail us stating when you want to down or
upgrade your viewing |
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Q
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Are the Decoders new or re-furbished?
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| A |
Brand new with manufacturers guarantee. |
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Q
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What happens if my tv provider over charges me ?
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| A |
We will do everything we can to rectify your
problem ..but can not be held responsible for any payment
problems to do with your Viewing account. |
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Q
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Why Alpine Satellite ?
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| A |
We offer a fast, effective and simple solution to
UK Satellite viewing in Europe |
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For any other questions please contact us
or telephone (+33) 04 79 04 28 25 |
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